Useful, but you have to know you need it
I feel that this is a terrific book on a very hard subject. A mentor of mine recently told me that it's the "soft" skills that are the "hardest" to learn. This is a great book on the hard soft skill of emotional intelligence.
When reading the negative reviews I am reminded on my inital reaction to this book. I originally felt that this was all common sense and why should I waste my time on it. That was the key to my problem, it is crucial to understand that we all need to develop our EQ along side our IQ. After all, IQ gets you hired, EQ gets you promoted.
Read it, but not without admitting you need it.
Intelligently Listen To Your Own and The Emotions Of Others
Emotional Intelligence at Work is an excellent book that teaches people to learn how to take step back, take a deep breath, listen to yourself and listen to others. Techniques to difuse volatile situations between you and your work colleagues. Turn an aggressive confontation into a useful fact gathering session to get to the real source of the problem. Do you know what words to use and sentence structure to apply in order to be direct without attacking or creating a threatning situation with your counterpart? Do you want people to listen to you when you talk? All of these fantastic techniques are found here.One has to really concentrate and use these techniques daily in order for them to work. I was actually surprised to see the majority of them work "live in action". This text should be mandatory from grade school to the university level. The author Ph.D. Hendrie Weisinger is a psychologist who uses many different work place examples from his numerous seminars. In many of these situations it is possible for people to see themselves in the characters and the situations that are being portrayed. It is an excellent book for anybody.
Glib
Glib, superficial, skinerian: A waste of time.
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